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Privacy policy - Fulfilment of information obligations
Thank you for visiting the Designer Outlet Soltau website and for your interest in our company. We would like you to know what data we collect and how we use it.

Responsible authority
The authority responsible for processing your personal data is FOC Service Soltau GmbH, Rahrsberg 7, 29614 Soltau, Germany, telephone: +49 (0) 5191-602 80, fax: +49 (0) 5191-602 81 00, e-mail: info@designeroutletsoltau.com.

You can reach our data protection officer at the above postal address, with the addition "To the data protection officer" or at the e-mail address: datenschutz@designeroutletsoltau.com.

To interested parties, tenants, business partners, suppliers and customers (visitors to the outlet centre):
We only store the data from you that is necessary for the mutual fulfilment of the contract (for example name and contact data, address data, bank data). We do not process any sensitive data. Data is only passed on to third parties - except in cases prescribed by law - with your respective consent or to contractually bound order processors. Legal basis: Art. 6 para. 1 lit b, c, f; if consent is obtained, Art. 6 para. 1 lit a DS-GVO.

Data processing for communication with you
We process the communication data provided by you (address, telephone number, e-mail address) in order to contact and communicate with you. Personal data that you provide to us by e-mail, via the contact form on our website or by telephone will be processed for the purpose of corresponding with you and responding to your enquiries or for the purpose for which you provided us with the data. For communication via the contact form on our website, we need at least your full name and e-mail address.

The basis for the data processing is Art. 6 para. 1 p. 1 lit. b DSGVO, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

Data processing for competitions
If you take part in our competitions, we will process your data to carry out the competition, to determine and notify the winner and to send the prize offered. For this purpose, we need your name and your e-mail address. Without these data, you cannot participate in the competition. If you also provide your telephone number, we will use this to contact you by telephone if you have not responded to the previous e-mail prize notification. However, this is not necessary for the implementation of the competition.

The data will be deleted after the winner has been determined and the competition has been completed. The basis for the data processing is Art. 6 para. 1 p. 1 lit. b DSGVO, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

Data collection when visiting our website

Purchase of gift vouchers
You can purchase vouchers and gift vouchers for the Designer Outlet Soltau and the shops located there via our website. For this purpose, we require your name and address details for invoicing and sending the voucher by post, as well as your e-mail address for sending the order confirmation with our account details. Without this data we cannot execute the contract with you. In addition, you can optionally provide your telephone number, which can be used to clarify queries more quickly, but this is not necessary for the conclusion of the contract.

The basis for the data processing is Art. 6 para. 1 p. 1 lit. b DSGVO, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

Newsletter / VIP Club
If you decide to become a member of our VIP Club, we will process the data you entered in the form (online or print). A membership in our VIP Club with many financial advantages requires the authorisation of Designer Outlet Soltau to send you offers, information, advertising, invitations to competitions and promotions of the Designer Outlet's partners by E-Mail.

In order to be able to complete your registration in the VIP Club, we require a valid e-mail address from you or a further confirmation that you really are the supposed recipient of the mailings addressed to you. For this purpose, we will send a confirmation e-mail to the e-mail address entered with a link contained therein (double opt-in); only after clicking on this link is the registration completed.

If, as a member of the VIP Club, you would also like to receive special vouchers for your birthday, we also need your date of birth. However, you can also become a member without stating your date of birth.

We collect further data in this context, insofar as you provide it, but this is not necessary for receiving the promotional mailings. For example, we use your postcode to evaluate statistically and without personal reference which regions we reach with the newsletter and Designer Outlet Soltau.

If you take part in our VIP Club competitions, we process your data to carry out the competition, to determine and notify the winner and to send the prize offered. In this context, we also need your date of birth, as participants must be at least 18 years old.

The data processing is carried out with the help of contractually bound processors.

If you no longer wish to receive mailings, you can cancel your membership at any time by sending an informal email to the contact details above.

Your membership in the club is based on Art. 6 Para. 1 S 1 lit. b DSGVO (fulfilment of contract).

Google Services
The following services are a service provided by Google Ireland Limited ("Google"), a company incorporated and operated under the laws of Ireland (registration number: 368047) with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland ("Google").

Use of Google Maps

On this website, we use the services of Google Maps. This allows us to display interactive maps directly on the website and enables you to use the map function conveniently. By visiting the website, Google receives the information that you have called up the corresponding sub-page of our website. In addition, the data mentioned under (3) of this declaration will be transmitted. This occurs regardless of whether Google provides a user account via which you are logged in or whether no user account exists. If you are logged in to Google, your data will be directly assigned to your account. If you do not wish your data to be associated with your Google profile, you must log out before activating the button. Google stores your data as usage profiles and uses them for the purposes of advertising, market research and/or the needs-based design of its website. Such an evaluation is carried out in particular (even for users who are not logged in) to provide needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, and you must contact Google to exercise this right.

For more information on the purpose and scope of data collection and processing by the plug-in provider, please refer to the provider's privacy policy. There you will also find further information on your rights in this regard and setting options for protecting your privacy: www.google.de/intl/de/policies/privacy. Google also processes your personal data in the USA and has submitted to the EU-US Privacy Shield, www.privacyshield.gov/EU-US-Framework.

Use of Google Analytics

We use Google Analytics, a web analytics service provided by Google on the legal basis of overriding legitimate interest (analysis of website usage).

This website uses the function "Activation of IP anonymisation" (i.e. Google Analytics has been extended by the code "gat._anonymizeIp();" to ensure anonymised collection of IP addresses (so-called IP masking)). This means that your IP address is shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

According to Google, Google will use the information obtained to evaluate your use of the website, to compile reports on website activity and to provide us with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. Google may, however, transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. Furthermore, you can prevent the collection of the data generated by the cookie and related to your use of the websites (incl. your anonymised IP address) to Google as well as the processing of this data by Google by downloading and installing the browser plugin available under the following link (https://tools.google.com/dlpage/gaoptout?hl=de).

For more information on terms of use and data protection, please visit www.google.com/analytics/terms/de.html or support.google.com/analytics/answer/6004245.

Use of Google Analytics Conversion Tracking

This website also uses Google Conversion Tracking. Google Ads sets a cookie on your computer if you have accessed our website via a Google ad. These cookies lose their validity after 30 days and are not used for personal identification. If the user visits certain pages of the Ads client's website and the cookie has not yet expired, Google and the client can recognise that the user clicked on the ad and was redirected to that page. Each Ads client receives a different cookie. Cookies can therefore not be tracked across Ads clients' websites. The information obtained using the conversion cookie is used to create conversion statistics for Ads clients who have opted in to conversion tracking. Ads clients learn the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, they do not receive any information that personally identifies users. If you do not wish to participate in the tracking procedure, you can also refuse the setting of a cookie required for this - for example, by means of a browser setting that generally deactivates the automatic setting of cookies. You can also deactivate cookies for conversion tracking by setting your browser so that cookies from the domain "www.googleadservices.com" are blocked. Google's privacy policy can be found here.

When you use SSL search, Google's encrypted search feature, the search terms are usually not sent as part of the URL in the referring URL. However, there are some exceptions to this, for example if you are using certain less common browsers. For more information on SSL search, click here. Search queries or information in the referral URL could also be viewed through Google Analytics or an application programming interface (API). In addition, advertisers may receive information about the exact search terms that triggered a click on an ad. policies.google.com/faq

Use of Google Fonts

We use Google Fonts. Google Fonts are used without authentication and no cookies are sent to the Google Fonts API. If you have an account with Google, none of your Google account information will be transmitted to Google while using Google Fonts. Google only records the use of CSS and the fonts used and stores this data securely. You can find out more about this and other issues at developers.google.com/fonts/faq.

You can find out what data Google collects and what it is used for at www.google.com/intl/de/policies/privacy/.

Use of Google Adsense

This website uses Google AdSense to integrate advertisements. Google AdSense uses cookies. These are files which are stored on your PC and enable Google to analyse the data relating to your use of our website. Google AdSense also uses web beacons, which are invisible graphics that allow Google to analyse clicks on this website, traffic to this website and similar information. The information obtained via cookies and web beacons, your IP address and the delivery of advertising formats are transmitted to a Google server located in the USA and stored there. Google may share this collected information with third parties if required to do so by law or if Google contracts with third parties to process the data. However, Google will merge your IP address with the other stored data. By making the appropriate settings on your internet browser, you can prevent the aforementioned cookies from being stored on your PC. However, this may mean that the contents of this website can no longer be used to the same extent. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. www.google.com/intl/de/policies/privacy

Use of Google reCaptcha

We use the Google service reCaptcha to determine whether a human or a computer makes a certain entry in our contact or newsletter form. Google uses the following data to check whether you are a human or a computer: IP address of the terminal device used, the website that you visit with us and on which the captcha is embedded, the date and duration of the visit, the recognition data of the browser and operating system type used, Google account if you are logged in to Google, mouse movements on the reCaptcha areas and tasks that require you to identify images. The legal basis for the data processing described is Art. 6 (1) (f) of the General Data Protection Regulation. There is a legitimate interest on our part in this data processing to ensure the security of our website and to protect us from automated entries (attacks).

Log files
Each time our website is accessed, usage data is transmitted by the respective internet browser and stored in log files, the so-called server log files. The data records stored in this process contain the following data: Date and time of access, name of the page accessed, IP address, referrer URL (origin URL from which you came to the web pages), the amount of data transferred, as well as product and version information of the browser used and the operating system of your PC. The IP addresses of the users are deleted or anonymised after use. No other evaluation of the data takes place, except for statistical purposes and then always in anonymised form. No personal "surf profiles" or similar are created or processed.

The basis for data processing is Art. 6 para. 1 p. 1 lit. f DSGVO, which permits the processing of data to protect the legitimate interests of the controller, provided that the interests or fundamental rights and freedoms of the data subject are not overridden. Our interest lies in ensuring the security, functionality, stability and user-friendliness of the website as well as in the administration of our web offer.

We use so-called cookies. Cookies are small text files that are stored on a visitor's computer and contain data about the respective user in order to provide access to various functions. Session cookies are used on our website. A session cookie is temporarily stored on the computer you are using while navigating through the website. A session cookie is deleted as soon as you close your internet browser or as soon as your session has expired after a certain time. Storing a cookie ensures that you do not have to re-enter your personal settings and preferences each time you visit. This saves you time and makes using our website more comfortable for you. The cookie is only used for the purpose of improving usability.

Most browsers accept cookies automatically - so if you wish to suppress the use of cookies, you may have to actively delete or block cookies or prevent the storage of cookies by setting your browser software. However, please note that if you refuse the use of cookies, you may still be able to visit our website, but some features may be impaired in their operation.

The basis for data processing is Art. 6 (1) sentence 1 lit. f DSGVO, which permits the processing of data to protect the legitimate interests of the controller, provided that the interests or fundamental rights and freedoms of the data subject are not overridden. Our interest lies in the better design and improvement of the usability of our website.

Social Media


Our website uses social plugins ("plugins") from Facebook (Facebook Ireland Ltd., 4 Grand Canal Square Grand Canal Harbour, Dublin 2, Ireland). The plugins are recognisable by one of the Facebook logos (dark grey or black "f" on a light grey circle or or white "f" on a blue tile, or the terms "Like", "Like" or a "thumbs up" sign) or are marked with the addition "Facebook Social Plugin". The list and appearance of Facebook social plugins can be viewed here: developers.facebook.com/docs/plugins/.

When a user calls up a website of this offer that contains such a plugin, his browser establishes a direct connection with the Facebook servers. The content of the plugin is transmitted by Facebook directly to your browser, which then integrates it into the website. We therefore have no influence on the scope of the data that Facebook collects with the help of this plugin and therefore inform users according to its level of knowledge:

The data collected in this way is anonymous for us, which means that we do not see the personal data of individual users. However, this data is stored and processed by Facebook, about which we inform you according to our level of knowledge. Facebook may link this data to your Facebook account and also use it for its own advertising purposes, in accordance with Facebook's Data Use Policy www.facebook.com/about/privacy/. You may allow Facebook and its partners to serve ads on and off Facebook. A cookie may also be stored on your computer for these purposes.

This consent may only be given by users over the age of 14. If you are younger, please ask your parent or guardian for advice. Please click here if you wish to withdraw your consent: www.facebook.com/settings.


On our website, we also use functions of the social media network Instagram of the company Instagram LLC, 1601 Willow Rd, Menlo Park CA 94025, USA. With the functions for embedding Instagram content (embed function), we can display images and videos. By calling up pages that use such functions, data (IP address, browser data, date, time, cookies) are transmitted to Instagram, stored and evaluated. If you are logged into your Instagram account while surfing on our website, this data will be assigned to your personal account. The privacy policy, what information Instagram collects and how they use it can be found at help.instagram.com/519522125107875.

Social Plugins Sharrif

We use "Shariff" social media buttons from heise on our website. This tool prevents your data from being transmitted to social networks when you access the page, as would otherwise happen with the usual share buttons. "Shariff" only integrates these share buttons of the social networks on our website as a graphic that contains a link to the corresponding social network. However, if you actively click the graphic, corresponding data will be transmitted from you to the respective social network and you will be redirected to the service of the respective social network. We integrate the following social networks with "Shariff" on our website (including link to the respective data protection setting / privacy policy):

- Facebook - www.facebook.com/about/privacy/

- Instagram - http://instagram.com/about/legal/privacy/.

Duration of data storage
As a matter of principle, we delete your data as soon as it is no longer required for the purposes stated, unless temporary storage is still necessary. For example, we store your data on the basis of legal obligations to provide proof and to retain data, which result, among other things, from the German Commercial Code (Handelsgesetzbuch) and the German Fiscal Code (Abgabenordnung). The storage periods are then up to ten full years. In addition, we retain your data for the period in which claims can be asserted against our group of companies (statutory limitation period of three or up to thirty years).

Data security
Your personal data is transmitted securely by us using encryption. We use the SSL (Secure Socket Layer) coding system for this purpose. We also use technical and organisational measures to protect our website and other systems against loss, destruction, access, alteration or distribution of your data by unauthorised persons. Our security measures are continuously improved in line with technical developments. However, we would like to point out that e-mail traffic and the Internet are fundamentally not secure media and therefore complete protection cannot be guaranteed.

Data subject rights
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if applicable, the right to correction, blocking or deletion of this data.

Furthermore, you may have the right to restrict the processing of your data and the right to have the data you have provided handed over or transferred to us in a structured, common and machine-readable format.

If you have given us consent to process personal data for certain purposes, you can revoke your consent at any time with effect for the future.

If we process your data to protect legitimate interests, you may object to this processing on grounds relating to your particular situation.

In addition, you have the right to contact a data protection supervisory authority and lodge a complaint. The competent authority for us is:

The State Commissioner for Data Protection of Lower Saxony
Prinzenstra├če 5, 30159 Hanover
Telephone: +49 511 120-4500
Fax: +49 511 120-4599
E-mail: poststelle@lfd.niedersachsen.de

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